Returns & Exchanges
At Hella Heels Australia, we want you to feel confident in your purchase, which is why we offer a 14-day return period for all unworn footwear in original packaging. Please ensure your heels are tested on carpeted surfaces to maintain their eligibility for a full refund or exchange.
Check Eligibility
Verify that your items are unworn, in their original box, and within the 14-day window from the date of delivery.
Submit Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Pack & Ship
Securely package your heels in their original box and outer packaging, then attach the provided shipping label or address it to our Sydney warehouse.
Processing
Once our team inspects your return, we will process your refund to the original payment method or issue your new exchange size within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing