Frequently Asked Questions
Everything you need to know about your next pair of Hella Heels.
How do I determine my size for Hella Heels?
We recommend checking our specific size guide on each product page. Most of our heels follow standard EU sizing, but for boots, we often suggest sizing up if you are between sizes or plan to wear thick socks.
What are the shipping costs within Australia?
We offer flat-rate standard shipping across Australia for $12.95, and express shipping for $18.95. Orders over $200 qualify for free standard shipping.
Can I return my heels if they don't fit?
Yes, we accept returns within 30 days of delivery, provided the shoes are in unworn, original condition with all packaging. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Do you offer Buy Now, Pay Later options?
Absolutely. We support Afterpay and ZipPay at checkout, allowing you to split your purchase into four interest-free fortnightly payments.
How do I care for my platform boots?
To keep your heels looking fresh, wipe them down with a damp cloth after use. For faux leather and patent finishes, avoid harsh chemicals. We also recommend using heel protectors to prevent scuffing on the dance floor.
When will out-of-stock items be replenished?
We restock our core collection every 4-6 weeks. For limited edition drops, once they are gone, they are usually gone for good! You can sign up for 'Back in Stock' notifications on any product page.